Support Options
At the heart of Light Made Easy® is customer service. If you have any questions about Keystone—whether it’s a product question, an order concern, or simply a suggestion—our helpful staff of real, live human beings is ready to assist.
General Support
Contact General Support for questions about sales information, specific orders, pricing, and rudimentary product concerns.
You can chat with us by clicking the icon at the bottom right of any Keystone webpage, call us at 1-800-464-2680, or email us at info@keystonetech.com. We’re live-staffed from 8:30 a.m.-5 p.m. ET Monday-Friday, and monitor 24/7.
Product Technical Support
Contact Product Support for more technical questions about Keystone products and services, including specifications, installation, programming, and troubleshooting.
By phone, you can reach our Product Support Team toll-free at 1-833-440-3615. A team member is available live 8:30 a.m.-5 p.m. ET Monday-Friday. For email inquiries, contact us at productsupport@keystonetech.com.
Live Video Field Support
We know how challenging it can be to translate what you hear on the phone to the job at hand. That’s why Keystone has Live Video Field Support. This virtual service connects you to a Keystone product technician. Using the camera on your smartphone, we’re able to note the issue on your screen and offer solutions to resolve it.
At every step along the way, our employees are determined to answer your questions and solve your problems.
That’s Light Made Easy®.
The Keystone Difference
Awesome
Customer Service
Free
Samples
Fast
Quotes
Quick
Delivery
Industry-leading Warranty
