IMPORTANT SAFETY NOTICE for Linear 175W High Bay Fixture
At Keystone Technologies, your safety is our utmost priority, and we are committed to providing you with products of the highest quality and safety standards. We are writing to inform you of a voluntary Safety Field Action we are undertaking concerning a specific Lighting Fixture due to isolated incidents in which the LED module may separate from the metal fixture housing causing a fire hazard.
Our commitment to your safety and satisfaction has led us to initiate this voluntary Safety Field Action, which may include the replacement of affected lighting fixtures. We understand the importance of maintaining a well-lit and secure environment, and we are determined to rectify this situation as swiftly and smoothly as possible.
Affected Products:
Part Number (Description)
KT-HBLED175-2F-840-VDIM-P (Linear 175W High Bay, 4000K)
KT-HBLED175-2F-850-VDIM-P (Linear 175W High Bay, 5000K)
HB-LED-2-175-840-P (Linear 175W High Bay, 4000K)
HB-LED-2-175-850-P (Linear 175W High Bay, 5000K)
Manufactured and Date Coded from January 2018 – October 2021
What You Need to Do:
1) Determine if you are using or have installed the Affected Product:
a) Check the product label affixed to the fixture
or
b) Take a photograph of the fixture and send to our dedicated Support Team for identification
2) Discontinue using the Affected Product immediately if there are any signs of the following:
a. Color shift (variation in colors or discoloration of the LED’s)
b. Dark spots (shadow areas where no LED’s are lit)
c. Non-uniform light output
d. LED pixelation on or close to the lens (individually observable LED’s instead of a uniform or diffused light output)
e. LED modules/boards that are no longer secured to the metal housing
Note: It is suggested to wear sunglasses while inspecting the fixtures as these fixtures are very bright.
3) Contact our dedicated Support Team to
a. Register your product for continued escalated product support
b. Arrange for a Resolution Plan to address any field safety concerns
Email: SafetyNotice@KeystoneTech.com
Toll Free Phone: 833-591-2079
Scroll down this page to register your product(s)
Our team is readily available to assist you in resolving all field safety concerns with your lighting fixture, ensuring minimal disruption to your operations. Your safety and peace of mind are paramount to us, and we are committed to making this process as convenient as possible for you. We sincerely apologize for any inconvenience this may cause and assure you that we are fully dedicated to maintaining your trust in our products and services. We will continue to work tirelessly to meet and exceed your expectations.
Thank you for choosing Keystone Technologies. We look forward to resolving this matter promptly and effectively to your complete satisfaction.
Thank you,
Keystone’s Product Safety Team